After that window, any updates to Aircall tags will not sync to Intercom. Calls can be tagged and untagged within 2 hours of the call happening. For Activity tags will sync to the default tags field. If you chose Person or Deal, tags will be synced to a custom field. ⚠️ Please note you can only select one object for tags to be synced to. You will be able to choose to have Aircall tags synced to either an Activity, Deal, Person, or Nothing. If an activity type is deleted manually, the integration will need to be reinstalled.Īircall tags can now be synced to objects in Pipedrive. ⚠️ Please note that the new activity types are created upon installation/migration of the Pipedrive integration. Previously, only one activity type was created - call, which did not allow for segmentation in reporting. If an agent does not have a Pipedrive account and sends an outbound message, the activity will be assigned to the admin who configured the integration.Įach type of call and SMS will now be assigned their own activity type, allowing more advanced analytics to be implemented in Pipedrive directly by segmenting types of activities. When an outbound SMS creates a new activity, the activity will be assigned to the agent who sent the message. Inbound SMS to a team number will be assigned to the admin who installed the integration. Inbound SMS to an individual agent’s number will be assigned in Pipedrive to the agent who owns that number. Inbound SMS messages from an unknown number will create a new contact in Pipedrive. Inbound and outbound SMS can log as either a closed or open activity. They will be a separate type of activity from calls, created by Aircall on install. Inbound and outbound SMS will log as activities into Pipedrive. Learn more about the new features and updated functionality we've added. With any luck, Aircall will be able to create an integration with your own applications fairly quickly.Īircall also offers a partner program to enrich the possible integrations and meet the expectations of a large number of customers.□ Aircall has released new updates to the Pipedrive integration. If your business solutions are not listed as integrating with Aircall, you can suggest the brand of sales reporting or CRM software you use.
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